Question 1

How long does it take?

Accepted Answer

We strive to return repairs with 15 business days upon receiving the items. However, there are times when a repair is more complex than anticipated, requires speciality materials, or seasonality, when your repair may take longer. Our repair network are individual artisans and we take pride in their work and the time it takes to execute a quality repair.

Question 2

What is a full repair?

Accepted Answer

We’re categorizing a full repair to include work on all aspects of the shoe: sole, heel, toe, upper, with shine and cleaning. A full repair is a resole from the toe all the way back to the heel block. It also includes a reheel. It provides an excellent ‘new’ like feeling and effectively restarts the clock on the shoe’s lifetime. Please be aware that this will remove any embossed branding on the original sole.

Question 3

How are costs calculated?

Accepted Answer

Shoe repair is complicated and prices can range from $20 to replace a heel cap to $375+ for a full repair of a men’s dress shoe or handbag. We have taken the cost of material and labor into consideration and have then priced competitively for the repair options listed. The shoe repair industry has historically lacked pricing transparency, we're aiming to change that with clear and fair pricing.

Question 4

What is cobbling?

Accepted Answer

Glad you asked! Cobbling is one of the world’s oldest professions. Originally, cobblers made custom shoes, but that has greatly evolved to repairing and restoring quality shoes as well as other mostly leather goods like bags, belts, gloves, and luggage. Cobblers are problem solvers and every shoe is like a puzzle. It’s a creative trade and cobblers are true artisans.

Question 5

Why is it better to repair my shoes?

Accepted Answer

Well-made shoes, crafted from leather or high-quality materials and hand-stitched, should be repaired rather than replaced. It is much more economical to repair than to replace. Shoes endure constant contact with rough surfaces, protect feet, and bear weight, causing them to wear down faster than clothing. Repairs restore them to like-new condition in both function and appearance.

Question 6

Can I send in more than one pair of shoes?

Accepted Answer

Yes! If you are like us, you have a bag filled with shoes that need some TLC. Feel free to send more than one pair of shoes. We just ask that you place the appropriate amount of repair orders online.

Question 7

How large are your mailers?

Accepted Answer

They are large! They measure 19” x 24. Feel free to place shoes in a box (and put the box in the mailer) if the extra protection would make you feel more comfortable. If your items don’t fit in the bag for any reason, just affix the label from the bag onto any larger box you have available. A good way to reuse those Amazon boxes!

Question 8

Can I use Coblrshop from outside the US?

Accepted Answer

​Currently, we do not ship internationally. However, please subscribe to our mailing list here and we will reach out to you when we've added international shipping.

Question 9

Are shipments with Coblrshop insured?

Accepted Answer

Shipments are tracked but not insured. If you would like insurance on your shipment, you can add this option during checkout or request an insurance amount in your quote request. Coblrshop is not responsible for lost packages.

Question 10

What if I only want a small repair like a single heel?

Accepted Answer

We currently offer add-ons like heel tips as part of resole service as well as customer orders for smaller repairs. We are fully aware of the many fixes for shoes of all shapes and sizes and can address minor repairs or unique orders via a custom order. Just submit a custom quote request or send us a chat and we will get a custom order started. If you think there is something missing, please drop us a note! Much more to come!

Question 11

Do you only repair shoes?

Accepted Answer

No. In addition to  shoes, handbags, small leather goods, and some sneakers, we also do apparel mending. If you have a questions just reach out via chat or submit a quote request.

Question 12

What if a cobbler has a question or alternative repair solution for my items?

Accepted Answer

Our team will contact you directly by email and/or phone if we need to discuss your order for any reason. We aim to ensure that you are fully informed and satisfied with the repair process. Delays will occur if we cannot contact you. If we don't hear back from you within 5 business days, we will do the repair that we believe is best for the item.

Question 13

What happens if my shoes cannot be repaired?

Accepted Answer

Our cobblers have a lot of experience reviving well-loved and worn-down shoes. However, there may be circumstances where a pair of shoes cannot be fixed in a way that meets our high standards. If our cobbler is unable to repair your shoes, we will let you know and send the shoe back via UPS, free of charge. We will also refund you for the repair. If you have any concern about repairability, please reach out to us at info@coblrshop.com.

Question 14

Why should I get protective soles?

Accepted Answer

Adding rubber protective soles to your shoes will increase their longevity and protect the leather sole. We fit our protective soles in a color that matches the outer edge of the shoe.For you savvy consumers, this solution will stave off resoles of any kind for years. We recommend getting protective soles put on brand new shoes and after a resole.

Question 15

Are there any items you don't repair?

Accepted Answer

We are committed to repair over buying new. However, due to the nature of some materials, we cannot repair everything. Shoes and items made with plastic or pleather often cannot be fixed. While we do repair patent leather shoes, certain damage on patent leather cannot be repaired. Fabric on shoes and bags can often be cleaned, but rips and holes typically cannot be fixed with fabric on shoes. We can offer elegant leather patches to cover worn-down fabric areas and fully replace the fabric interior of handbags. If you are unsure, please send us photos of the item you want repaired, and we can let you know if and how we can help.

Question 16

Where is Coblrshop located?

Accepted Answer

Coblrshop serves shoe and handbag lovers across the US. Our vetted repair network is located across the US, but we operate entirely online, making it easy for customers nationwide to access our easy online services.For our Canadian neighbors, we are happy to refer you to stellar repair providers in Canada.

Orders over $200 get free roundtrip shipping

How It Works

Frequently asked questions